Trustnet Limited (“we”, “our”, “us” and derivatives) are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us relating to your use of any of the below websites (“sites”).

For the purposes of the Data Protection Act 1998, the data controller is Trustnet Limited of 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Our nominated representative for the purpose of this Act is Kirsty Witter.


We collect information about you when you register with us or use any of our websites / services. Part of the registration process may include entering personal details & details of your investments.

We may collect information about your computer, including where available your operating system, browser version, domain name and IP address and details of the website that you came from, in order to improve this site.

You confirm that all information you supply is accurate.


In order to provide personalised services to and analyse site traffic, we may use a cookie file which is stored on your browser or the hard drive of your computer. Some of the cookies we use are essential for the sites to operate and may be used to deliver you different content, depending on the type of investor you are.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our sites.


We store and use information you provide as follows:

We may also send you emails to provide information and keep you up to date with developments on our sites. It is our policy to have instructions on how to unsubscribe so that you will not receive any future e-mails. You can change your e-mail address at any time.

In order to provide support on the usage of our tools, our support team need access to all information provided in relation to the tool.

We will not disclose your name, email address or postal address or any data that could identify you to any third party without first receiving your permission.

However, you agree that we may disclose to any regulatory authority to which we are subject and to any investment exchange on which we may deal or to its related clearing house (or to investigators, inspectors or agents appointed by them), or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you, or if relevant, any of your clients.

You agree that we may pass on information obtained under Money Laundering legislation as we consider necessary to comply with reporting requirements under such legislation.


We want to ensure that the personal information we hold about you is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

You have the right under data protection legislation to access information held about you. If you wish to receive a copy of any personal information we hold, please write to us at 3rd Floor, Hollywood House, Church Street East, Woking, GU21 6HJ. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary, including the use of encryption, to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. You will not hold us responsible for any breach of security unless we have been negligent or in wilful default.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Our sites contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


If you want more information or have any questions or comments relating to our privacy policy please email [email protected] in the first instance.

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Exchange Traded Fund Guide


ETFs represent a natural evolution of investing in shares and funds by combining the benefits of both.

Benefits of shares
Ease of clearing and settlement
Existing UK ETFs at the London Stock Exchange trade on SETS (stock exchange trading system) and settle in CREST electronically. There is no paper based certification or settlement - the whole process is \"dematerialised\".

Intra day trading during market hours
ETFs, like any share on the market, trade continuously throughout the day within market hours. This means that there is price transparency in real time and investors can see the value of their investments before, during and after any decision to trade.

Well regulated trading environment
ETFs trade on a stock exchange, this offers investors the comfort of a secure and orderly environment in which to conduct their investment transactions.

Available through any stockbroker
Like a share, ETFs can be bought or sold through any stockbroker allowing investors the choice of service they require (online / traditional / advisory / execution only).
Benefits of funds
Instant diversification
ETFs are collective investments and as such they represent immediate access to a diversified portfolio through the purchase of one single share. Broad market exposure reduces stock specific risk.

Active versus passive
Existing UK ETFs are passively managed which means that the stocks held within the fund are determined by an index. Therefore, the performance of the fund does not rely on the expertise or strategy of an individual manager.

Low cost
ETFs are pooled investment vehicles and therefore investors benefit from the economies of scale available to the entire scheme. Annual costs are in the region of 0.5%.
Benefits of ETFs
Open ended versus closed ended
Unit Trusts are open ended investments that are bought/sold direct with a Fund Manager.

Investment Trusts are closed ended investments that are bought/sold through a stockbroker.

subscribers buy their units of the scheme assets at around the net asset value
historic pricing / paper processing / admin in hands of single counterparty / slow settlement
investors do not buy in or sell out at prices that directly reflect the value of the scheme assets due to premiums and discounts
dealing and settlement are transparent, electronic and customer friendly - effectively they trade like stocks
price always very close to NAV with tight spreads
easy to deal just like a stock expect NO Stamp Duty

Exchange Traded Funds capture the benefits of both Unit Trusts and Investment Trusts (i.e. both efficient pricing and efficient dealing).

Primary versus secondary market
The exchange traded fund structure enables authorised participants in the ETF to create new units in the fund at NAV whenever they choose. This is done in large size, typically worth more than £1 million, with a Creation basket usually to satisfy demand. The equities within this basket are in the precise proportions of the existing holdings of the fund. New ETF units are thereby created and available to investors within the secondary market, which is the listed environment on the stock exchange. ETFs should trade at a price very close to their net asset value, because if a premium or discount were to be sustained, an arbitrage on the price Vs NAV would offer a risk-free profit to authorised participants. They would either create new units or redeem old units by the physical transfer of the underlying fund constituents.
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